When refunds apply
We investigate and correct duplicate payments, incorrect charges and charges made after a valid cancellation. If you are a consumer and withdraw within the 14-day withdrawal period, we refund you as described under Right of withdrawal and cancellation. If the service does not conform to the contract, consumers have the remedies the Consumer Rights Act 2022 provides, such as having it brought into conformity, a proportionate price reduction or ending the contract with a refund. Otherwise, fees for a period that has started are not refunded, including where the service was not used. For business customers, remedies for faults in the service follow the agreement.
Requests and repayment
Give the customer or order reference, the affected period and a description. Decisions and credit documents are recorded. Refunds are normally made to the original payment method, or by credit note where applicable; refunds after a consumer’s withdrawal are made within 14 days of your notice, without fees.
Complaints and consumer help
Please contact us first at [email protected]; we will try to resolve any disagreement. If you are a consumer, the Competition and Consumer Protection Commission (CCPC), at ccpc.ie, provides information about your rights, and the European Consumer Centre Ireland can help with complaints about a trader established in another EU country, such as Fidrel in Sweden. Disputes are otherwise settled as set out in the terms of use.
Contact and company details
- Company name
- Fidrel AB
- Registration number
- 559556-3593
- VAT number (EU)
- SE559556359301
- Postal address
- Paviljongvägen 2 132 40 Stockholm
- [email protected]