Raised, then forgotten
The NCR is written up after the inspection and filed. Nobody is named to put it right and no date is set, so it surfaces again at handover, when the ceiling that hides the defect is already closed.
Quality · Non-conformance
Non-conformance report template: the fields that get an NCR closed
A non-conformance report records work that does not meet the drawings, the specification or the agreed standard, and it is only finished when the defect has been put right and someone has checked it. Most NCR templates have the boxes; what goes wrong is the follow-up. Below are the fields a non-conformance report should carry on a UK project, and how Fidrel’s NCR holds each of them from the moment it is raised on site to the day it is closed.
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Why non-conformances stay open
Evidence on someone’s phone
The photographs that show the defect stay on the inspector’s phone, and the report describes in words what a picture would have settled. When the subcontractor disputes it, there is nothing to point at.
Closed without a second look
The subcontractor says the work has been redone and the NCR is closed on that say-so. Without a step where the corrected work is inspected, the same defect can be closed twice.
The fields a non-conformance report needs
A UK NCR usually carries: a unique number; the date it was raised and who found it; the location and the element or trade affected; a description of what does not conform, against which drawing, specification clause or standard; evidence such as photographs or test results; the contractor or subcontractor responsible; the corrective action required and the date it is due; the priority; whether cost or programme are affected; and a record of the re-inspection and close-out, with who closed it and when. The corrective action and the close-out are the parts most often left blank, and the ones that matter most.
Inspections & quality
How Fidrel’s NCR maps to those fields
Each non-conformance is numbered NCR-001, NCR-002 and so on, with the date and time it was recorded and who created it. Title and Description say what is wrong; Work area / location and Company say where and whose; Responsible person and Due date say who puts it right and by when. Category, Priority (Low, Normal, High or Urgent) and Discovered by sort and attribute it, Drawing / markup ties it to the drawing, and Corrective action holds the remedy. Files & photos keeps the evidence, and Activity & history records every change with name and time.
Recording a non-conformance in Fidrel
Step 1
Raise it where it was found
Choose New non-conformance under Inspections & quality, or Raise non-conformance from a failed inspection or a site diary entry, which carries over the title, description, location and responsible person and links the two records.
Step 2
Fill in the details and evidence
Set the Work area / location, Company, Responsible person, Due date, Category, Priority and Discovered by, name the drawing under Drawing / markup, and add pictures with Take photo or attach files of up to 25 MB each.
Step 3
Write the corrective action
Describe in Corrective action what has to be done to put the work right. The responsible person receives a notice in Fidrel, and the NCR appears among their assigned work on the Home page.
Step 4
Move it through to closed
Move the NCR from Open to Assigned and In progress, then to Ready for inspection. After the check it is Approved and then Closed, or sent back to In progress if the work is still not right.
From open to closed, with a check in between
An NCR moves from Open to Assigned or straight to In progress, then to Ready for inspection. From there it is either Approved, once the corrected work has been looked at, or sent back to In progress; only an approved NCR can be closed. The database refuses any other move, so an NCR cannot jump from open to closed without passing the inspection step.
Where NCRs come from
Most non-conformances start from something already on record. Raise non-conformance appears on a failed inspection and on a site diary entry, and a non-conformance can also be raised from the 3D model. An NCR can equally be created from scratch when a defect is spotted on a walk round. Raised from a record, it keeps a link back to its source, so the inspection and the NCR point to each other.
When putting it right costs money
If the remedy changes the scope, the cost or the programme, choose Create variation from non-conformance. The variation takes over the title, location and responsible person and is linked to the NCR, so the cost trail starts from the defect that caused it.
What the NCR in Fidrel does not do
There is no printable NCR form or export of the register; non-conformances are raised, answered and closed in Fidrel. There is no separate root-cause field, so write the cause in the description or the corrective action. The responsible person must be a member of the project, and the notice of a new NCR appears in Fidrel, not by e-mail. A failed item on a site form is counted on the form but does not create a non-conformance by itself.
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Quality · Non-conformance
Frequently asked questions
Anything else on your mind? We are happy to help.
Talk to usAt least a number, the location, a description against the drawing or specification, evidence, the person responsible, the corrective action, a due date and a record of the check before close-out.
Usually the main contractor’s site or quality team, but anyone who finds defective work can. In Fidrel any project member who can write in Inspections & quality can raise one.
Yes. Raise non-conformance on the inspection copies the title, text, location and responsible person into the new NCR and links the two records to each other.
Yes. On a phone, Take photo opens the camera and the pictures are attached to the NCR. Other files, such as test results, can be attached up to 25 MB each.
No. The status must pass through Ready for inspection and Approved before Closed, and the database refuses any shortcut.
No. Fidrel’s NCR is a record in the project rather than a file, with the fields described here. It is filled in, followed and closed in Fidrel.