Business customers only
In the UK, Fidrel subscriptions are sold only to businesses and organisations. A personal workspace cannot take out a subscription; create the project in your organisation’s workspace instead. By ordering you confirm that you act for the purposes of your trade, business or profession and are authorised to order. Individually agreed terms take priority over these standard terms.
Price and VAT
Prices are per project, per month or per year, in pounds sterling and exclude VAT. Fidrel AB is established in Sweden and is not registered for VAT in the UK. If your business is VAT-registered in the UK, you account for UK VAT on the service under the reverse charge. Give your VAT number when asked. The price and total are shown before you confirm the order. Additions require a separate order.
30 free days
When the offer is shown at checkout, the first project you own includes 30 free days. A card is needed to start it; nothing is charged until the 30 free days end, and checkout shows the date of the first charge. Cancel before that date and you are not charged.
Renewal and payment
Subscriptions renew automatically for the same period, monthly or yearly, until cancelled. Card payments are taken through our payment provider at the start of each period. Organisations may pay on invoice where offered, 30 days net unless agreed otherwise; the project opens when the invoice is issued, stays open during the payment term and is locked if the invoice is not paid by its due date.
Changes and cancellation
You can cancel at any time under Manage plan in Fidrel. Cancellation takes effect at the end of the paid period and stops the next renewal; the project stays available until then. Paid periods are not refunded in part. We tell you before a price change takes effect; it applies from your next period and never to a period already paid.
AI capacity packs
Extra AI capacity can be bought for a project in packs. A pack is used only once the project’s AI capacity for the month has been used, lasts until it is used but no more than 12 months from purchase, and belongs to the project; anything unused when it expires lapses. A pack is paid for when bought and is non-refundable, except where mandatory law gives a right to a refund.
Billing interval
Monthly subscriptions can be cancelled at any time and run until the end of the paid period. Annual subscriptions cover 12 months, billed in advance, at approximately 10% less than 12 monthly payments. Cancellation stops the next renewal; project access remains available during the paid period.
Contact and company details
- Company name
- Fidrel AB
- Registration number
- 559556-3593
- VAT number (EU)
- SE559556359301
- Postal address
- Paviljongvägen 2 132 40 Stockholm
- [email protected]