No owner, no date
The problem is photographed and mentioned at the weekly meeting, but nobody is named and no date is set. At the next meeting it is the same problem with a newer photo.
Quality records
Non-conformance report (NCR) in construction: what to record and how to close it
A non-conformance report is the record that work, material or a document does not meet the requirements, who has to correct it and by when. On US jobs it sits next to deficiency notices and punch list items, and it often goes by other names. This page covers what an NCR should hold and how Fidrel tracks one from the first photo to closed.
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Why NCRs stall
The story is spread out
The photo is on a phone, the description in an email and the inspection result in a report. When the owner asks how the problem was handled, assembling the story takes a day.
Closed means different things
One person closes an NCR when the fix is done and another when the inspector has checked it. Without a step for checking, closed does not mean corrected.
What an NCR holds
Each NCR gets a number in the project’s own sequence, such as NCR-004. It holds a title, a description, a Work area / location, the Company and the Responsible person, a Due date, a Category and a Priority from Low to Urgent, who it was Discovered by and the Corrective action. Photos and files can be attached, up to 25 MB each, and the NCR can be related to documents and drawings, RFIs, issues, estimate items, invoices and budget items.
Inspections & quality
From open to closed
The status path is fixed: Open, then Assigned or In progress, then Ready for inspection. From there the NCR is either Approved or sent back to In progress if the fix did not pass, and an approved NCR can be Closed. The separate Ready for inspection step gives closed one meaning, that someone checked it. A closed NCR cannot be reopened, so raise a new NCR if the problem returns.
How an NCR moves in Fidrel
Step 1
Raise it where you found it
Use Create NCR on a daily report or an inspection, or New NCR on an RFI or an issue, or create one from an object in the 3D model. The title, location and responsible person carry over where the source has them.
Step 2
Fill in the record
Describe the problem, give the work area, the company and the responsible person, set the Due date and the Priority, and add photos; on a phone, Take photo opens the camera. Enter the Category and who discovered it.
Step 3
Track the corrective action to closed
The responsible person is notified in Fidrel and enters the Corrective action. The status runs from Open through Assigned and In progress to Ready for inspection, then Approved and Closed, and the history keeps every step.
Who sees it and who is told
The responsible person gets a notification in Fidrel, and open NCRs assigned to you are listed under Assigned to me on your home page. The register has a search and filters, and the quality area lists NCRs next to inspections. A failed inspection leads straight to Create NCR.
From NCR to change order
If the fix changes scope or cost, create a change order from the NCR with Create change order from NCR. The two are linked to each other, and the change order has its own amounts and approval; only a project administrator approves it. NCRs and change orders share one register, Change orders & NCRs.
What the NCR does not do
An NCR is a record in the project and does not replace contractual notices and decisions. Fidrel does not claim that an NCR meets ISO 9001 or any other quality-management standard; it records what you and your team enter. No email is sent when an NCR is assigned or changes; the notification stays inside Fidrel.
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Quality records
Frequently asked questions
Anything else on your mind? We are happy to help.
Talk to usNot exactly. A punch list item is usually a small closeout fix listed room by room, while an NCR records work or material that does not meet the requirements, with a responsible person and a corrective action. Fidrel’s NCR is the second kind.
Open, then Assigned or In progress, then Ready for inspection, then Approved and finally Closed. If the fix does not pass inspection, the NCR goes back to In progress.
Yes. Fidrel runs in the phone’s browser, and Take photo opens the camera, so the NCR gets its photo, a location, a responsible person and a due date before you leave the spot.
Yes. Select an object in the 3D view and create an NCR for it with a responsible person. The record carries the view, so the next person opens the model with the same camera, selection and section.
No. The responsible person is notified in Fidrel and finds the NCR under Assigned to me, but no email goes out.