When refunds apply
We refund duplicate payments, charges made in error and charges made after a valid cancellation, and amounts due when a consumer cancels under provincial consumer protection law. Otherwise, fees for a billing period that has started are non-refundable, as described under Cancellation and refunds. Rights you have under applicable consumer protection law are not affected.
How to request a refund
Email [email protected] with your customer or order reference, the affected period and a description. We record our decision and any credit. Refunds go to the original payment method, or are issued as a credit on the account where applicable. If you are a consumer who paid by credit card, you may also have a statutory right to ask your card issuer to reverse the charge where we fail to make a refund the law requires. Please contact us first about any dispute; consumers may also contact their provincial consumer protection office, such as Consumer Protection Ontario or Quebec’s Office de la protection du consommateur. Disputes are otherwise resolved under the terms of use.
Contact and company details
- Company name
- Fidrel AB
- Registration number
- 559556-3593
- EU VAT ID
- SE559556359301
- Mailing address
- Paviljongvägen 2 132 40 Stockholm
- [email protected]