Payment methods
Card payments (Visa, Mastercard and American Express) take place on Stripe’s checkout. Fidrel keeps references and payment status, not full card numbers or security codes. Organisations may pay on invoice where offered; the invoice is sent by email and is due 30 days net unless agreed otherwise.
Invoice details and VAT
Provide your organisation’s legal name, address, company number, VAT number and invoice reference when asked. Invoices show the amount, currency, period and due date. Fidrel AB invoices from Sweden and is not registered for VAT in the UK, so no UK VAT is charged; a VAT-registered UK customer accounts for it under the reverse charge. The market selector does not validate your VAT status.
Errors and non-payment
Contact us with the invoice or order reference about any disputed charge. Never send passwords or card details. A project may be locked while an invoice is overdue. Late payment interest and fees apply only where the agreement and the law allow. Keep payment and cancellation confirmations.
Billing interval
Monthly subscriptions can be cancelled at any time and run until the end of the paid period. Annual subscriptions cover 12 months, billed in advance, at approximately 10% less than 12 monthly payments. Cancellation stops the next renewal; project access remains available during the paid period. Changes to the billing interval take effect at the next renewal. Your paid period is preserved, without additional prorated charges.
Contact and company details
- Company name
- Fidrel AB
- Registration number
- 559556-3593
- VAT number (EU)
- SE559556359301
- Postal address
- Paviljongvägen 2 132 40 Stockholm
- [email protected]