When refunds apply
We investigate and correct duplicate payments, incorrect charges and charges made after a valid cancellation. Otherwise, fees for a period that has started are not refunded, including where the service was not used. Remedies for faults in the service follow the agreement.
Requests and repayment
Give the customer or order reference, the affected period and a description. Decisions and credit documents are recorded. Refunds are normally made to the original payment method, or by credit note where applicable. Please contact us first about any dispute; disputes are otherwise settled under the terms of use.
Contact and company details
- Company name
- Fidrel AB
- Registration number
- 559556-3593
- VAT number (EU)
- SE559556359301
- Postal address
- Paviljongvägen 2 132 40 Stockholm
- [email protected]