When refunds apply
We refund duplicate payments, charges made in error and charges made after a valid cancellation. Otherwise, fees for a billing period that has started are non-refundable, as described under Cancellation and refunds. Rights you have under applicable consumer protection law are not affected.
How to request a refund
Email [email protected] with your customer or order reference, the affected period and a description. We record our decision and any credit. Refunds go to the original payment method, or are issued as a credit on the account where applicable. Please contact us first about any dispute; disputes are otherwise resolved under the terms of use.
Contact and company details
- Company name
- Fidrel AB
- Registration number
- 559556-3593
- EU VAT ID
- SE559556359301
- Mailing address
- Paviljongvägen 2 132 40 Stockholm
- [email protected]