When refunds apply
We investigate and correct duplicate payments, incorrect charges and charges made after a valid cancellation. Otherwise, fees for a period that has started are not refunded, including where the service was not used. Remedies for faults in the service follow the agreement and any mandatory UAE law that applies, which these terms do not limit.
Requests and repayment
Give the customer or order reference, the affected period and a description. Decisions and credit documents are recorded. Refunds are normally made to the original payment method, or by credit note where applicable.
Complaints
Send complaints to [email protected]. We confirm receipt, investigate and give you a reasoned answer. Disputes are otherwise settled under the terms of use. Where UAE consumer protection law applies to you as an individual, you may also complain to the UAE Ministry of Economy and Tourism or to the consumer protection department of the economic department of your emirate, or bring a claim before the competent courts in the UAE.
Contact and company details
- Company name
- Fidrel AB
- Registration number
- 559556-3593
- VAT number (EU)
- SE559556359301
- Postal address
- Paviljongvägen 2 132 40 Stockholm
- [email protected]