Who these terms are for
Fidrel is provided by Fidrel AB, a company incorporated in Sweden. In the UAE, subscriptions are offered only to businesses and organisations, including public bodies, while Fidrel is not registered for UAE VAT. By subscribing you confirm that you act for such an organisation and have authority to bind it, and “you” then includes the organisation. You must have legal capacity to enter into a contract. Individuals may also use Fidrel free of charge when invited to a project; the customer that owns the project remains responsible for it. Creating an account is not an order.
Service and accounts
Fidrel manages documents, versions, reviews and project permissions. Provide accurate details and keep your personal account secure. Each person uses their own account.
Content and rights
Customers keep the rights to the content they upload and must have a lawful basis and any permissions needed. Fidrel processes content to deliver, support and secure the service as agreed. A subscription does not transfer ownership of the software or trade marks.
Acceptable use
Do not distribute malware, bypass permissions, disrupt the service or upload unlawful content. Report any suspected unauthorised access. Process only data that suits the service and your agreement.
Drawings and availability
Previews may simplify or omit CAD objects. Check originals, scales and coordinates before design, construction or measurement decisions. Maintenance and outages may occur. Guaranteed availability or support levels apply only where expressly agreed.
Liability
Nothing in these terms excludes or limits liability for fraud, wilful misconduct or gross negligence, for death or personal injury, or any other liability that cannot be excluded or limited under the applicable law. Subject to that, for business customers Fidrel is not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill, and its total liability arising from a subscription is limited to the fees paid for that subscription in the 12 months before the claim, unless an individual agreement says otherwise. If UAE consumer protection law applies to you as an individual user, these exclusions and limits apply only as far as that law allows, and they never reduce the rights it gives you.
Suspension, governing law and disputes
Access may be restricted for security risks or material breach, with notice where possible. Export, retention and deletion follow the agreement and the law. These terms and every subscription are governed by Swedish law, excluding its conflict-of-law rules, and disputes with business customers are settled by the courts of Sweden. If you use Fidrel as an individual resident in the UAE, for example as an invited project member, and UAE consumer protection law applies to you, the choice of Swedish law does not deprive you of the protection of the mandatory provisions of UAE law, including Federal Law No. 15 of 2020 on Consumer Protection, and you may bring a claim before the competent courts in the UAE or complain to the consumer protection authorities. Please contact us first so that we can try to resolve any disagreement.
Fidrel AI
Fidrel AI is included in the project’s subscription with a monthly AI capacity that those who manage the project’s plan can allocate and extend with packs. Answers and proposals are generated automatically and may contain errors; check what matters before you rely on it. Nothing is created or changed in the project until a person has approved it. Fidrel AI reads only what you yourself have access to and must not be used to get around permissions, produce unlawful content or place an unreasonable load on the service.
Project value and subscriptions
Customers must provide accurate estimated total project values and update them when materially changed. Each separate project requires its own subscription unless agreed otherwise in writing. Independent projects must not be hidden as estimates, folders or subprojects to evade pricing. Multiple estimates for the same real project are allowed.
Personal accounts
Do not share or transfer login credentials to circumvent the agreement. Invite each person with their own account and appropriate permissions. An organisation account does not replace subscriptions for its separate projects.
Verification and correction
Fidrel may request reasonable evidence of project value and agreed use, and review relevant usage statistics, storage volume and security logs to investigate suspected misuse. Access to project content must be necessary, authorised and consistent with the agreement and privacy policy. This does not mean all content is continuously reviewed by staff or AI. Customers normally have an opportunity to explain or correct discrepancies. Adjusted charges and access restrictions must be supported by the agreement; security risks may require immediate action.
Contact and company details
- Company name
- Fidrel AB
- Registration number
- 559556-3593
- VAT number (EU)
- SE559556359301
- Postal address
- Paviljongvägen 2 132 40 Stockholm
- [email protected]